Welcome to your Louisville Metro Office of Resilience and Community Services and Neighborhood Place Appointment Scheduler

Louisville Metro Office of Resilience and Community Services and Neighborhood Place are proud to play a role in helping individuals and families who have experienced a loss of income related to the COVID-19 pandemic.

Thanks to the generosity of community partners, financial assistance is available to help with rental assistance, childcare, transportation, food, and utilities. Income eligible households, with a verifiable loss of earned income since March 16, 2020 - directly related to the COVID-19 pandemic - and a demonstrated need, may apply to receive payment assistance up to $1,000 per household. Funds will be distributed on a first come, first served basis until available funding is expended.

Our online scheduler will allow you to schedule an appointment to apply for this assistance. The application process will be conducted by phone, with a staff member at Neighborhood Place on the day of your appointment. We are not seeing clients face-to-face at this time. Neighborhood Place facilities are temporarily closed for walk-in clients so this application process will need to be initiated by phone. Your Neighborhood Place worker will then explain how to correspond documentation by email, or drop off utilizing a Drop Box.

Eligibility to apply includes:

• Jefferson County Residency
• Household income at or below 100% AMI (Area Median Income) within the previous 30 days (Listen further for income guidelines)
• Need for rental assistance, childcare, transportation, food assistance, and/or utilities.
• Demonstrated loss of earned income related to COVID-19 illness or exposure since March 16, 2020 including medical issues or incubation period, business closures, lay-offs, school closures and the lack of appropriate childcare.
• Must have exhausted community supports for service request

Please note that we have received a high demand from residents seeking to apply for this program. Please be patient as we respond to these requests as quickly and efficiently as possible.

Here's the required documentation that will be requested by your Neighborhood Place worker following your phone interview, once need and eligibility have been assessed.

• Application /Consent for release of information
• Picture ID for ALL adult members (18 yrs. and older) in the household
• Proof of social security for all Household (HH) members, or ITIN numbers, or proof of age for under 2 years old. OR Self-declared for Undocumented persons
• Loss of Income Form (employer verified statement, that loss of income happened on or after March 16, 2020 AND that the loss was COVID-19 related). Forms will be available for clients to use if their employer doesn’t have something already prepared with ALL of the key information items will be needed.
• Proof of Household income if NOT included on Loss of Income Form such as:
• Food Stamp award letter
• Wages (Pay Stubs)
• Zero income certification statement
• Child support printout
• SSI/SSDI Award Letter
• Copies of the following for the requested service such as:
• Current Lease
• LG&E bill
• Water bill
• Childcare invoice
• Transportation
• Food
• Zero Income Verification Form (when applicable)
• W-9 for all applicable vendors not already in our LEAP system. (Note LG&E, Louisville Water and a significant amount of Landlord vendors are already set up in the system.)

Please note after reviewing your documents we may request additional information to complete your application.